Refund policy

Refund Policy

Because our decants are personal care products and fragrance is a flammable liquid, all sales are final. We don't accept returns or exchanges on fragrance, and we ask that you don't mail it back to us.

Damaged, defective or incorrect orders
If your order arrives damaged, leaking, defective or incorrect, email us at support@shopscented.co within 7 days of delivery with your order number and photos of the item and the packaging. If we confirm the issue, we'll send a replacement or issue a refund. You won't need to return the item.

Skin reactions
If a fragrance irritates your skin, stop using it and contact us. We'd like to know, and we'll review each case individually. We recommend patch testing any new fragrance.

Cancellations
You can cancel an order only before it ships. Email us as soon as possible with your order number.

Refunds
Approved refunds go to your original payment method within 10 business days. Your bank may take additional time to post it. If you haven't received it after that, contact us at support@shopscented.co.